Client support

The Cadtech client support service is designed to adapt to each requirement, with services varying according to the circumstances of each business.

In general, these services include:

1. Product support:

  • Telephone support.
  • Resolution of doubts regarding the use of software.
  • Investigation of problems with the operation of software.
  • The reporting of operating faults to the manufacturer/developer.
  • Technical assistance in situ on the premises of the client.
  • The recycling of training.
  • Problem resolution.
  • Methodological consulting.

2. Systems support hotline:

  • Telephone support.
  • Resolution of doubts regarding the use of communications software.
  • Clarification of problems with operating systems.
  • Information on software and hardware online.
  • Resolution of problems with hardware installations.
  • Technical assistance in situ on the premises of the client.
  • Technical hardware maintenance support.
  • Preventative visits to audit the status of systems.
  • Telesoftware: Maintenance of software installations via RDSI router or modem.

If you require further information on our support and maintenance service, please feel free to contact us.

Contact support:

plmsupport@cadtech.es

800 007 177

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