{"id":266210,"date":"2025-03-21T10:15:38","date_gmt":"2025-03-21T09:15:38","guid":{"rendered":"https:\/\/cadtech.es\/servicios\/soporte-y-mantenimiento\/"},"modified":"2025-12-22T14:02:34","modified_gmt":"2025-12-22T13:02:34","slug":"soporte-y-mantenimiento","status":"publish","type":"page","link":"https:\/\/cadtech.es\/en\/servicios\/soporte-y-mantenimiento\/","title":{"rendered":"Support and maintenance"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7f7f7&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#2b87da 50%|#f7f7f7 50%&#8221; background_image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/soporte-y-mantenimiento-cadtech.png&#8221; height=&#8221;400px&#8221; custom_margin=&#8221;||300px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; vertical_offset=&#8221;300px&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||50px||false|false&#8221; custom_padding=&#8221;50px|50px|50px|50px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text content_tablet=&#8221;At CADTECH, we know that good support makes the difference between moving forward or falling behind. Our support and maintenance services ensure that your applications and systems always operate optimally and efficiently, with no surprises.<\/p>\n<p>We take care of everything: from updates and bug fixes to preventive maintenance and technical assistance for users.<\/p>\n<p>We believe that support is not just a necessity, but a lever to improve business continuity, reduce operating costs, and minimize downtime.<\/p>\n<p>It also enables companies to stay up to date, adapt to new technologies, and maintain their competitive advantage. High-quality support also improves the user experience and customer satisfaction.<br \/>\n&#8221; content_phone=&#8221;At CADTECH, we know that good support makes the difference between moving forward or falling behind. Our support and maintenance services ensure that your applications and systems always operate optimally and efficiently, with no surprises.<\/p>\n<p>We take care of everything: from updates and bug fixes to preventive maintenance and technical assistance for users.<\/p>\n<p>We believe that support is not just a necessity, but a lever to improve business continuity, reduce operating costs, and minimize downtime.<\/p>\n<p>It also enables companies to stay up to date, adapt to new technologies, and maintain their competitive advantage. High-quality support also improves the user experience and customer satisfaction.&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Ctgroup Regular||||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">At CADTECH, we know that good support <strong>makes the difference between moving forward or falling behind<\/strong>. Our support and maintenance services <strong>ensure that your applications and systems always operate optimally and efficiently<\/strong>, with no surprises.<\/p>\n<p style=\"text-align: justify;\"><strong>We take care of everything<\/strong>: from updates and bug fixes to preventive maintenance and technical assistance for users.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;CTgroup Bold||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; positioning=&#8221;absolute&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;-200px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Support and maintenance<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Ctgroup Regular||||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify;\">We believe that <strong>support is not just a necessity, but a lever to improve business continuity<\/strong>, reduce operating costs, and minimize downtime.<br \/>It also <strong>enables companies to stay up to date, adapt to new technologies, and maintain their competitive advantage<\/strong>. High-quality support also improves the user experience and customer satisfaction.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#e8e8e8&#8243; divider_weight=&#8221;4px&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-135px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;cadtech||||||||&#8221; text_text_color=&#8221;#012d9a&#8221; text_font_size=&#8221;36px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;50px||||false|false&#8221; custom_margin_tablet=&#8221;50px||||false|false&#8221; custom_margin_phone=&#8221;250px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Our support and maintenance services<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][pac_dtm_parent pac_dtm_full_width=&#8221;on&#8221; pac_dtm_animation_tabs=&#8221;on&#8221; pac_dtm_active_tab_moving_border_color=&#8221;#012d9a&#8221; pac_dtm_active_tab_moving_border_height=&#8221;4px&#8221; pac_dtm_tab_padding=&#8221;10px|10px|35px|10px|false|false&#8221; pac_dtm_tabs_container_margin=&#8221;0px|0px|35px|0px|false|false&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; heading2_font=&#8221;Ctgroup Regular||||||||&#8221; heading2_font_size=&#8221;1px&#8221; pac_dtm_tab_title_fonts_font_size=&#8221;16px&#8221; pac_dtm_active_tab_title_fonts_font=&#8221;||||||||&#8221; pac_dtm_active_tab_title_fonts_text_color=&#8221;#012d9a&#8221; pac_dtm_active_tab_title_fonts_font_size=&#8221;16px&#8221; pac_dtm_active_tab_subtitle_fonts_font=&#8221;||||||||&#8221; background_color=&#8221;#f7f7f7&#8243; global_colors_info=&#8221;{}&#8221; pac_dtm_tab_title_fonts_text_color__hover_enabled=&#8221;on|hover&#8221; pac_dtm_tab_title_fonts_text_color__hover=&#8221;#f2a900&#8243;][pac_dtm_child pac_dtm_tab_label=&#8221;Product support&#8221; pac_dtm_content_background_color=&#8221;#f7f7f7&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; pac_dtm_tab_content_fonts_font=&#8221;Ctgroup Regular||||||||&#8221; pac_dtm_tab_content_fonts_text_color=&#8221;#707372&#8243; pac_dtm_tab_content_fonts_font_size=&#8221;18px&#8221; pac_dtm_tab_content_fonts_line_height=&#8221;28px&#8221; pac_dtm_title_fonts_font=&#8221;|||on|||||&#8221; background_color=&#8221;#f7f7f7&#8243; background_enable_color=&#8221;on&#8221; custom_css_main_element=&#8221;column-count: 2;||column-gap: 60px;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;column-count:1;&#8221; custom_css_main_element_tablet=&#8221;column-count: 2;||column-gap: 60px;&#8221;]<\/p>\n<h3>Product support<\/h3>\n<p>&nbsp;<\/p>\n<div class=\"texto-entrada2 active\">\n<ul>\n<li style=\"text-align: justify;\">Telephone assistance.<\/li>\n<li style=\"text-align: justify;\">Resolution of software usage questions.<\/li>\n<li style=\"text-align: justify;\">Investigation of software performance issues.<\/li>\n<li style=\"text-align: justify;\">Reporting of malfunctions to the manufacturer\/developer.<\/li>\n<li style=\"text-align: justify;\">On-site technical assistance at the client&#8217;s facilities.<\/li>\n<li style=\"text-align: justify;\">Training refreshers.<\/li>\n<li style=\"text-align: justify;\">Problem resolution.<\/li>\n<li style=\"text-align: justify;\">Methodological consulting.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"contenido\" src=\"https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/CATIA-MAGIC-1024x575-1.jpg\" alt=\"\" \/><\/p>\n<\/div>\n<p>[\/pac_dtm_child][pac_dtm_child pac_dtm_tab_label=&#8221;Systems Hotline Support&#8221; pac_dtm_content_background_color=&#8221;#f7f7f7&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; pac_dtm_tab_content_fonts_font=&#8221;Ctgroup Regular||||||||&#8221; pac_dtm_tab_content_fonts_text_color=&#8221;#707372&#8243; pac_dtm_tab_content_fonts_font_size=&#8221;18px&#8221; pac_dtm_tab_content_fonts_line_height=&#8221;28px&#8221; pac_dtm_title_fonts_font=&#8221;|||on|||||&#8221; background_color=&#8221;#f7f7f7&#8243; background_enable_color=&#8221;on&#8221; custom_css_main_element=&#8221;column-count: 2;||column-gap: 60px;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;column-count:1;&#8221; custom_css_main_element_tablet=&#8221;column-count: 2;||column-gap: 60px;&#8221;]<\/p>\n<h3>Systems Hotline Support<\/h3>\n<p>&nbsp;<\/p>\n<div class=\"texto-entrada2 active\">\n<ul>\n<li>Telephone assistance.<\/li>\n<li>Resolution of usage questions related to communications software.<\/li>\n<li>Clarification of issues with operating systems.<\/li>\n<li>Online information about software and hardware.<\/li>\n<li>Resolution of problems with hardware installations.<\/li>\n<li>On-site technical assistance at the client&#8217;s facilities.<\/li>\n<li>Technical support for hardware maintenance.<\/li>\n<li>Preventive visits to audit system status.<\/li>\n<li>Remote support: maintenance of software installations via ISDN router or modem.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"contenido\" src=\"https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/servicio-asistencia-tecnica-hotline.png\" alt=\"\" \/><\/p>\n<\/div>\n<p>[\/pac_dtm_child][\/pac_dtm_parent][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Do you have an active support contract and need help?<\/h3>\n<p style=\"text-align: center;\"><a data-start=\"242\" data-end=\"261\" class=\"cursor-pointer\" rel=\"noopener\">Write to us at: <\/a><strong data-start=\"240\" data-end=\"263\"><a data-start=\"242\" data-end=\"261\" class=\"cursor-pointer\" rel=\"noopener\">soporte@ctgrupo.com<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#00558c&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;24%&#8221; background_image_height=&#8221;0%&#8221; background_position=&#8221;top_left&#8221; background_horizontal_offset=&#8221;3%&#8221; background_blend=&#8221;screen&#8221; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; min_height=&#8221;150px&#8221; min_height_tablet=&#8221;390px&#8221; min_height_phone=&#8221;475px&#8221; min_height_last_edited=&#8221;on|phone&#8221; max_height=&#8221;300px&#8221; custom_margin=&#8221;|||10%|false|false&#8221; border_width_left=&#8221;20px&#8221; border_color_left=&#8221;#F2A900&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;131px&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Ctgroup Regular||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;26px&#8221; text_letter_spacing=&#8221;0.5px&#8221; text_line_height=&#8221;1.4em&#8221; header_font_size=&#8221;28px&#8221; text_orientation=&#8221;center&#8221; width=&#8221;98%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; height=&#8221;988px&#8221; max_height=&#8221;100px&#8221; custom_margin=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<section class=\"main-text\">\n<div class=\"text-content text-contento main-content__medium\">\n<p class=\"font20 wow animate__ animate__fadeInUp animated animated\" data-wow-duration=\"1s\" data-wow-delay=\"1s\">If you need more information about our support and maintenance service, do not hesitate to contact us:<\/p>\n<\/div>\n<\/section>\n<section class=\"main-clients main-content__left padding-general\">\n<div class=\"clients-heading\"><\/div>\n<\/section>\n<p>[\/et_pb_text][dsm_button button_one_text=&#8221;Contact Us&#8221; button_one_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1MTQ0NiJ9fQ==@&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;button_one_url&#8221; _module_preset=&#8221;default&#8221; custom_button_one=&#8221;on&#8221; button_one_bg_color=&#8221;#FFFFFF&#8221; button_one_border_width=&#8221;0px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;150px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;cadtech|700|||||||&#8221; text_text_color=&#8221;#012d9a&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;50px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Our quality guarantee<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;More than 37 years of experience&#8221; image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/sello-garantia-01-480&#215;480-1.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;&#8211;et_global_body_font|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Specialists in services related to consulting, implementation, training, and collaboration on engineering projects.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;PLM and digitalization&#8221; image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/sello-garantia-02-480&#215;480-1.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;&#8211;et_global_body_font|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Experts in technologies related to the entire product lifecycle.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Agile and personalized services&#8221; image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/sello-garantia-03-480&#215;480-1.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;&#8211;et_global_body_font|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Always committed to understanding and adapting to the needs of our clients, we offer personalized support models for each one.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Leaders in technological innovation&#8221; image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/sello-garantia-04-480&#215;480-1.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;&#8211;et_global_body_font|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Multidisciplinary, multi-vendor services team with extensive experience in all industrial processes.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Passionate about technology&#8221; image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/sello-garantia-05-480&#215;480-1.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;&#8211;et_global_body_font|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>As part of\u00a0<\/span><strong>CT<\/strong><span>, we possess full knowledge of the productive use of the tools.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Service Level Agreement (SLAs)&#8221; image=&#8221;https:\/\/cadtech.es\/wp-content\/uploads\/2025\/03\/sello-garantia-06-480&#215;480-1.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;&#8211;et_global_body_font|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Advanced support service with 5\u00d78 assistance and first response within 4 hours.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At CADTECH, we know that good support makes the difference between moving forward or falling behind. Our support and maintenance services ensure that your applications and systems always operate optimally and efficiently, with no surprises. We take care of everything: from updates and bug fixes to preventive maintenance and technical assistance for users.Support and maintenance &nbsp;We believe that support is not just a necessity, but a lever to improve business continuity, reduce operating costs, and minimize downtime.It also enables companies to stay up to date, adapt to new technologies, and maintain their competitive advantage. High-quality support also improves the user experience and customer satisfaction.Our support and maintenance services<div class=\"et_pb_module pac_dtm_parent pac_dtm_parent_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"pac_dtm-wrapper pac_dtm-controls-bottom pac_dtm-controls-tablet-bottom pac_dtm-controls-phone-bottom\">\r\n                <div class=\"pac_dtm-controls pac_dtm-controls-off pac_dtm-controls-tablet-off pac_dtm-controls-phone-off\">\r\n                    <span class=\"pac_dtm-controls-single pac_dtm-prev\">Prev<\/span>\r\n                    <ul class=\"navs pac_dtm-navs\" role=\"tablist\">\r\n                        \r\n                    <\/ul>\r\n                    <span class=\"pac_dtm-controls-single pac_dtm-next\">Next<\/span>\r\n                <\/div>\r\n                <div class=\"pac_dtm_container pac_dtm-top pac_dtm-tablet-top pac_dtm-phone-top pac_dtm-navstyle-hiddennav\"\r\n                data-pac_dtm_mobile_menu_icon=\"off\"\r\n                data-pac_dtm_tab_change_method=\"click\"\r\n                data-pac_dtm_tab_change_method_tablet=\"click\"\r\n                data-pac_dtm_tab_change_method_phone=\"click\"\r\n                data-pac_dtm_animation=\"off\"\r\n                data-pac_dtm_rotation=\"off\"\r\n                data-pac_dtm_rotation_tablet=\"off\"\r\n                data-pac_dtm_rotation_phone=\"off\"\r\n                data-pac_dtm_active_tab=\"1\"\r\n                data-pac_dtm_tabs_deeplinking=\"off\"\r\n                data-pac_dtm_animation_duration=\"500\"\r\n                data-pac_dtm_animation_effect=\"\"\r\n                data-pac_dtm_rotation_delay=\"3000\"\r\n                data-pac_dtm_rotation_onclick=\"off\">\r\n                    \r\n                    <ul class=\"pac_dtm_tabnav pac_dtm_tabnav-hidden-off pac_dtm_tabnav-hidden-tablet-off pac_dtm_tabnav-hidden-phone-off pac_dtm-fullwidth-on pac_dtm-fullwidth-tablet-on pac_dtm-fullwidth-phone-on\" role=\"tablist\">\r\n                        \r\n                    <\/ul>\r\n                    <div class=\"pac_dtm_child_container \">\r\n                        \r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module pac_dtm_child pac_dtm_child_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"pac_dtm-child\" id=\"pac_dtm_child_0\" data-index=\"-1\">\r\n\t\t\t\t\tProduct support &nbsp; Telephone assistance. Resolution of software usage questions. Investigation of software performance issues. Reporting of malfunctions to the manufacturer\/developer. On-site technical assistance at the client&#8217;s facilities. Training refreshers. Problem resolution. Methodological consulting. \r\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module pac_dtm_child pac_dtm_child_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"pac_dtm-child\" id=\"pac_dtm_child_1\" data-index=\"0\">\r\n\t\t\t\t\t\r\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":265870,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-266210","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and maintenance - Cadtech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cadtech.es\/en\/servicios\/soporte-y-mantenimiento\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support and maintenance - Cadtech\" \/>\n<meta property=\"og:description\" content=\"At CADTECH, we know that good support makes the difference between moving forward or falling behind. 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