At CADTECH, we know that good support makes the difference between moving forward or falling behind. Our support and maintenance services ensure that your applications and systems always operate optimally and efficiently, with no surprises.
We take care of everything: from updates and bug fixes to preventive maintenance and technical assistance for users.
Support and maintenance
We believe that support is not just a necessity, but a lever to improve business continuity, reduce operating costs, and minimize downtime.
It also enables companies to stay up to date, adapt to new technologies, and maintain their competitive advantage. High-quality support also improves the user experience and customer satisfaction.
Our support and maintenance services
Product support
- Telephone assistance.
- Resolution of software usage questions.
- Investigation of software performance issues.
- Reporting of malfunctions to the manufacturer/developer.
- On-site technical assistance at the client’s facilities.
- Training refreshers.
- Problem resolution.
- Methodological consulting.
Systems Hotline Support
- Telephone assistance.
- Resolution of usage questions related to communications software.
- Clarification of issues with operating systems.
- Online information about software and hardware.
- Resolution of problems with hardware installations.
- On-site technical assistance at the client’s facilities.
- Technical support for hardware maintenance.
- Preventive visits to audit system status.
- Remote support: maintenance of software installations via ISDN router or modem.
Do you have an active support contract and need help?
If you need more information about our support and maintenance service, do not hesitate to contact us:
Our quality guarantee
More than 37 years of experience
Specialists in services related to consulting, implementation, training, and collaboration on engineering projects.
PLM and digitalization
Experts in technologies related to the entire product lifecycle.
Agile and personalized services
Always committed to understanding and adapting to the needs of our clients, we offer personalized support models for each one.
Leaders in technological innovation
Multidisciplinary, multi-vendor services team with extensive experience in all industrial processes.
Passionate about technology
As part of CT, we possess full knowledge of the productive use of the tools.
Service Level Agreement (SLAs)
Advanced support service with 5×8 assistance and first response within 4 hours.