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Support and maintenance
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Client support
The Cadtech client support service is designed to adapt to each requirement, with services varying according to the circumstances of each business.
In general, these services include:
Product support:
- Telephone support.
- Resolution of doubts regarding the use of software.
- Investigation of problems with the operation of software.
- The reporting of operating faults to the manufacturer/developer.
- Technical assistance in situ on the premises of the client.
- The recycling of training.
- Problem resolution.
- Methodological consulting.
Systems support hotline:
- Telephone support.
- Resolution of doubts regarding the use of communications software.
- Clarification of problems with operating systems.
- Information on software and hardware online.
- Resolution of problems with hardware installations.
- Technical assistance in situ on the premises of the client.
- Technical hardware maintenance support.
- Preventative visits to audit the status of systems.
- Telesoftware: Maintenance of software installations via RDSI routeror modem.
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