Support and maintenance

Client support

The Cadtech client support service is designed to adapt to each requirement, with services varying according to the circumstances of each business.

In general, these services include:

Product support:

• Telephone support.
• Resolution of doubts regarding the use of software.
• Investigation of problems with the operation of software.
• The reporting of operating faults to the manufacturer/developer.
• Technical assistance in situ on the premises of the client.
• The recycling of training.
• Problem resolution.
• Methodological consulting.

Systems support hotline:

• Telephone support.
• Resolution of doubts regarding the use of communications software.
• Clarification of problems with operating systems.
• Information on software and hardware online.
• Resolution of problems with hardware installations.
• Technical assistance in situ on the premises of the client.
• Technical hardware maintenance support.
• Preventative visits to audit the status of systems.
• Telesoftware: Maintenance of software installations via RDSI routeror modem.

If you require further information on our support and maintenance service, please feel free to contact us.

plmsupport@cadtech.es

800 007 177

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